Is Sitrad compatible with all Full Gauge instruments?  

Only a few older models and inputs are not compatible. You can check the list of compatible products here.

What is the minimum configuration my computer must have to install Sitrad?

MINIMUM SYSTEM REQUIREMENTS:  Windows 7 SP1 or higher  Windows Server 2008 R2 SP1 or higher  Microsoft .Net framework 4.7.2*  1 GHz processor  3 GB RAM  4.5 GB of free HDD space  *(in case it is not installed, Sitrad will perform the download upon installation)

What do I need to access and use Sitrad remotely? 

You can choose to have a fixed IP hired with an internet service provider. This option demands a higher knowledge about networks and IT. Or you can use Remote ID, a service free of charge supplied by Full Gauge together with Sitrad. Independently of the remote connection mode, it is necessary to open a network… Continue reading What do I need to access and use Sitrad remotely? 

Does Full Gauge have access to my information if I use the remote ID? 

Sitrad only collects the IP number to link it to the remote ID, which is a unique address within the Sitrad supplied by Full Gauge for every Sitrad server.  This address only indicates the connection path and Full Gauge does not collect nor store the facility’s data.  

Is opening a gate from my network to connect remotely to Sitrad safe? 

Yes, as long as Sitrad uses this gate, independently if it is gate 8001 or any other number. The gate will automatically be blocked for its use by any other program.  We recommend using an antivirus and firewall that monitors the network and that Sitrad is added to the list of allowed programs in the… Continue reading Is opening a gate from my network to connect remotely to Sitrad safe? 

Will Sitrad 4.13 be discontinued? 

Yes, the prior version of Sitrad Pro will be discontinued. We do not support this version as of 12/31/2023. In case your app requires a specific resource of the Sitrad 4.13 version, please contact comex@fullgauge.com